By using this website, you agree to be bound by the following terms
and conditions and to follow the terms and all applicable laws and regulations
governing this website. Roxy and Lulu ® reserves the right to change,
modify, add or remove portions of these terms, at any time. Your continued
use of this website after the posting of the changes will mean that
you accept and agree to the changes. Please contact us if you have any
questions about the following Terms.
WEBSITE CONTENT COPYRIGHT
All content featured on this website including the website copy, website
design, structure, graphics, text, marketing material, artwork, logos,
user interfaces, product designs, photographs, video clips, sounds,
music, computer code as well as the selection and expression style,
and overall "look and feel" of the website content, is owned
and licensed to Roxy and Lulu® and is protected by copyright, trademark
laws. Declaration of images are the intellectual and personal property
of Roxy and LuLu® and may not be reproduced in any format. No part
of this website and no content may be copied, reproduced, republished,
uploaded, posted, on any website, including but not limitted to social
networks or other
medium for publication or distribution for any commercial purposes,
without Roxy and Lulu® express prior written consent. Non compliance
will lead to legal action.
Roxy and Lulu ® attempts to be as accurate as possible. However, it
does not warrant that product descriptions or other content of this
site is accurate, complete, reliable, current, or error-free. If a product
offered by Roxy and Lulu ® is not as described, your sole remedy is
to return it in unused condition and ask for either a credit or an exchange
for something similar. With the exception of our Swarovski® Crystal
Canine Collars which are custom made.
RETAIL & DISTRIBUTION
Roxy and Lulu® offers it’s merchandise for sale through the following
methods of distribution: Authorized Distributors and Selected Retailers
and Internet, through www.roxyandlulu.com.
To become an authorized distributor, retailer or agent, please contact
us at: email@example.com WHOLESALE PRICING All our prices are in
USD. Prices are subject to change without notice. While we make every
effort to prevent errors, mistakes may occur, and we reserve the right
to make corrections without notice.
All Canadian orders must be a minimum
of $200.00 USD.
All US orders must be a minimum of $250.00
All International orders must be a minimum
of $300.00 USD.
Shipping, applicable taxes, Duity and Carrier charges are extra, and
are the responsibility of the purchaser.
Roxy and Lulu ® must obtain full payment for products prior to shipment.
All Online orders are Pre-paid via PayPal’s Secure site to: firstname.lastname@example.org
Credit card payments are processed via the secure PayPal site. You are
no longer required to open a Paypal account to complete your credit
card transactions. Upon completion of your order, you will be contacted
by email with comfirmation of price and mode of delivery. You will then
receive a Paypal invoice for payment.
SHIPPING & DELIVERY
Roxy and Lulu ® will deliver orders to the address provided by the customer
upon ordering. The cost and speed of delivery may vary depending on
the destination, the mode of delivery, as well as product availability.
Product delivery is subject to the corporate policies governing the
delivery companies used by Roxy and Lulu ® which is currently UPS
and Canada Post. Moreover, product delivery is subject
to corporate policies governing other delivery companies used by Roxy
and Lulu ® from time to time. Deliveries will also be subject to policies
concerning the signature of waybills. If you are absent from the delivery
location provided to Roxy and Lulu ®, it is your responsibility to pick
up the undelivered products from the shipping company in accordance
with that company's policies. *No delivery shall be made to a post office
RISK OF LOSS
All items purchased from Roxy and Lulu ® are made pursuant to a shipment
contract. This basically means that the risk of loss and title for such
items pass to you upon our delivery to the carrier.
Roxy and Lulu ® offers a 24-hour grace period (from the time the order
is placed) in which to cancel an order.
Roxy and Lulu ® stands behind all of its products and trusts you will
be pleased with everything you purchase. However, if you are not completely
satisfied with any unused item, contact us within 5 business days for
a Return Merchandise Authorization number (RMA).
Please return the item(s) unused in its original packaging within 7
business days of receiving authorization. The RMA number should be clearly
marked on the package and returned us. Please email us and we will kindly
give you the address. Thank you.
Please note: Any packages without a valid RMA # will be refused and
returned to sender. All returns must be accompanied by the original
bill of sale. We regret we cannot refund shipping charges. Shipping
charges for returned merchandise is the purchaser's responsibility as
we do not charge a Restocking Fee.
The sole exceptions are our custom handmade Swarovski® Crystal Canine
Collars. Unfortunately, we cannot offer refunds since every collar is
custom made according to selected size and design. Please understand
that every Crystal is individually hand set, and although we use an
extremely strong bonding glue, these are fantasy collars designed for
occasionional wear. Pets may scratch or rub off crystals in play, and
with that in mind, a few replacement Swarovski ® Crystals are enclosed
with every collar. We assure you the bonding glue used is extremely
strong, and, should keep the custom crystal work intact. Thank you for
your understanding. If you desire to purchase extra crystals, You can
find them in the collar section within our website.
DAMAGED AND DEFECTIVE ITEMS
If you receive an item that is defective or damaged, please contact
us within 5 business days of receipt of the order and we will work to
correct the problem. Roxy and Lulu ® reserves the right to review the
item(s) condition before replacements are sent. Please note that all
shipping charges are at the purchaser's expense.
Your Privcy is important to us and we do not share it with anyone. All
personal information is kept confidental.
THIRD PARTY WEBSITES
Roxy and Lulu.com has created links for you to access other websites
not affiliated with Roxy and Lulu ® We are not responsible for the content
that appears on those websites and do not endorse these websites. Please
consult those sites' individual privacy policies in order to determine
updated, modified, or changed at any time. We welcome and questions
or comments you may have. You can reach reach us at: Lucy@roxyandlulu.com